Studio policies

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At Pilates by Parker, our policies are designed to create the best possible experience for every client while ensuring fairness, safety, and respect for our instructors and fellow members.

• Cancellations made 12 or more hours before class are free of charge.
• Cancellations made within 12 hours of class start will incur a $15 Late Cancellation Fee.
• Failure to attend a scheduled class without canceling will incur a $15 No-Show Fee.

Unlimited Members are required to maintain an active and valid card on file at all times. If a card is declined, expired, or otherwise unable to process payments, the membership will be temporarily paused until an active card is on file and all outstanding late cancellation and no-show fees are paid in full.

• Cancellations made 12 or more hours before class will have the class credit returned to your account.
• Cancellations made within 12 hours of class start will result in the loss of that class credit.
• Cancellations made within 1 hour of class start will result in the loss of that class credit plus a $15 Late Cancellation Fee.
• Failure to attend a scheduled class without canceling will result in the loss of that class credit plus a $15 No-Show Fee.

Joining a waitlist temporarily reserves one class credit.

• If you are not added to the class, your credit will automatically be returned.
• If you are moved into the class, all standard cancellation policies immediately apply.

Please monitor your email notifications if you are on a waitlist.

A 3-minute grace period is allowed after class begins.

After that:

• Doors are locked.
• Late entry is not permitted.
• Standard cancellation or no-show policies apply.

This policy protects the safety and flow of class for everyone.

A minimum of 3 participants is required for all group classes.

If fewer than three clients are enrolled, Pilates by Parker reserves the right to cancel the class. If this occurs:

• All class credits will be returned.
• Unlimited members will not be charged any cancellation fees.

All classes are 18 years of age or older.

Due to equipment safety, liability requirements, and the nature of our sessions, children are not permitted in the studio unless participating in a studio-sponsored event.

Grip socks are required for all reformer classes.

Clients without grip socks will be required to purchase a pair before participating.

To help create a welcoming environment for everyone, please:

• Silence your cell phone before class.
• Speak quietly while classes are in session.
• Wipe down equipment after use using the provided cleaning supplies.
• Inform your instructor of any injuries, pregnancies, or medical conditions before class.
• Follow instructor guidance and use equipment only as instructed.

Pilates by Parker is not responsible for lost, stolen, or damaged personal belongings.

Please keep valuables with you or stored securely during class.

All memberships, punch cards, and single-class purchases are non-refundable and non-transferable.

This policy helps us maintain accurate scheduling, liability waivers, and account records.

If Pilates by Parker cancels a class due to weather, instructor illness, equipment issues, or other unforeseen circumstances:

• Punch card and single-class clients will receive their class credit back.
• Unlimited members will not be charged any cancellation or no-show fees.